FAQ

Creating an account is fast. Click "Sign Up," provide your name, email, date of birth, and preferred currency (USD or Bitcoin), choose a strong password, and accept the terms. You’ll usually receive a confirmation email; click the link to verify your address.To unlock some no-deposit bonuses like the $25 sign-up offer or 25 free spins, you may need to complete basic verification first. For bonus eligibility, a minimum deposit (often $25) may be required for deposit offers. If you have trouble during registration, clear your browser cache or try another browser or device, and contact support if the issue persists.Make sure the information you enter matches your ID and billing documents to speed up later verification. Play only if online casino gaming is legal where you are, and always check local restrictions before registering.

7 Spins typically runs both no-deposit and deposit welcome offers. Current promotions include a $25 free sign-up bonus and 25 free spins credited after registration and verification, plus larger multi-deposit welcome packages that can include significant deposit matches and free spins. Deposit welcome packages often carry a 35x wagering requirement and may be split across multiple deposits.No-deposit spins commonly have lower wagering (for example, 20x) and short validity windows. A common maximum cashout cap when converting bonus funds is $1,000. Bonus bets are usually capped (for example, $5 per bet) while wagering with bonus funds.Offers and eligibility vary by country and state. Always read the full terms on the promotions page before claiming a bonus to confirm wagering, game eligibility, expirations, and any country restrictions. For the latest promotions and specific terms, check the promotions page.

Most no-deposit offers at 7 Spins are credited automatically after registration and, in some cases, after verifying your account. A code is not usually required, but if a code is needed it will be listed on the promotion’s terms. Check the bonus details for activation steps.No-deposit bonuses often have wagering requirements (commonly 20x–35x), a short validity period (for example, 7 days), and may have maximum cashout limits. If you don’t see a credited no-deposit bonus, contact support with your account details and timestamps so they can investigate.

7 Spins supports a wide range of payment methods. Common options include Visa, MasterCard, American Express, PaySafeCard, AstroPay Card, UnionPay, Flexepin, and several e-wallets like Neteller, Skrill, and ecoPayz. Bitcoin/BTC is accepted for deposits and withdrawals.You can play with USD or Bitcoin depending on your preference and local availability. Deposit processing is usually instant for most cards, e-wallets, and crypto; withdrawals time varies by method. Always check the cashier for current minimums, fees, and estimated processing times.

Deposits are typically instant for cards, e-wallets, and Bitcoin. Withdrawals depend on the chosen method: e-wallets and crypto are usually fastest (often within 24–72 hours after approval), while card and bank withdrawals can take several business days. The casino may apply an internal processing period before releasing funds.Verification (KYC) can delay withdrawals, so complete identity checks early. If a withdrawal is taking longer than expected, contact support with your transaction ID so they can provide an update.

Wagering requirements (also called playthrough) are how many times you must bet your bonus (or bonus + deposit) before withdrawing winnings. For example, a 35x requirement on a $100 bonus means you must wager $3,500 before that bonus becomes cashable.Different game types contribute differently: slots typically count 100%, while table games and video poker contribute less or may be excluded. When using bonus funds, individual bet limits may apply (often $5). Bonuses also have expiry windows — bonus funds might need to be wagered within 72 hours and bonus spins used within 30 days. Always read the specific bonus terms to avoid surprises.

7 Spins features titles from many well-known providers, including NetEnt, Pragmatic Play, Microgaming (Apricot), Betsoft, Habanero, Rival Gaming, BetConstruct, Tradologic, ViG, and Vivo Gaming. You’ll find a broad mix of slots, progressive jackpots, table games, video poker, and live dealer tables.Game availability may vary by jurisdiction and by promotion (some bonuses are slot-only). If you’re chasing a specific title or progressive jackpot, use the games lobby or search function to confirm it’s available in your region.

Licensing and legal status depend on the region. 7 Spins operates under gaming regulations in certain jurisdictions — check the site footer for the up-to-date licensing information and regulator details. Many promotions and services are restricted in various countries and states, so confirm that online casino play is legal where you live before creating an account.If you see a restriction message during registration or while trying to claim a bonus, it usually means that product or offer isn’t available in your location.

KYC is standard to protect your account and speed withdrawals. Typical documents requested include a government-issued photo ID (passport, driver’s license), a recent utility or bank statement showing your name and address (usually within 3 months), and sometimes proof of payment (a photo of the front of your card with middle digits and CVV masked or a screenshot of your e-wallet account).Upload clear, color scans or photos. Verification can be completed within a few hours to a few days depending on document quality and workload. Complete verification early to avoid withdrawal delays.

If a game won’t load or the cashier won’t process, first update your browser or app, clear cache and cookies, and check your internet connection. Try a different browser or device. Disable browser extensions that block scripts or ads.If problems persist, take screenshots, note the time and the page or game name, and contact support so they can investigate. Provide your account ID and any error messages to get faster help.

Customer support is available by email at support@7Spins.com and by phone via the USA & Canada Toll Free number: 1-800-274-7345. Support can help with account issues, bonus questions, verification, payments, and technical troubleshooting.Response times vary by channel; phone support is usually fastest for urgent matters, and email is best for documentation. If a support agent asks for additional documents for verification or security checks, they will explain why the information is needed and how it’s protected.

7 Spins encourages responsible play and offers tools like deposit limits, session/time limits, cooling-off periods, and self-exclusion. You can request limits through your account settings or by contacting support. If gambling is causing stress or financial difficulty, seek help from local support groups or national helplines.Set limits that keep play balanced, and use tools like deposit caps and time-outs to maintain control. If you need immediate assistance, consider self-exclusion until you feel ready to return.Play safe, set limits, and stop if it stops being enjoyable.