Support
At 7 Spins Casino, our goal is to make support simple, personal, and reliable. Whether you’ve got a question about your account, a deposit, a withdrawal, or a game, our team is ready to assist with clear, fair answers and a steady hand. Reach out any time — we’re available 24/7 so you never have to wait for help.
The ways to get in touch
- Live chat: Access live chat from the website (look for the chat icon). Typical response time is under 2 minutes for most inquiries, and an agent will walk you through the steps in real time.
- Phone: Call our USA & Canada Toll Free line at 1-800-274-7345 for immediate assistance. Expect a quick connection most hours; during peak times you may wait a few minutes.
- Email: For documents, detailed questions, or follow-ups, email support@7Spins.com . Typical reply time is within 12–24 hours. If your issue requires escalation, we’ll keep you updated on progress.
Quick answers in the Help Center
Before contacting support, check our Help Center and FAQs for instant guidance. Topics include:
- Account setup, login issues, and verification (KYC) steps
- Deposits and withdrawals, including limits and processing guidance
- Bonuses, wagering requirements, and promotion rules
- Game rules, RTP, and technical troubleshooting
- Responsible gambling tools like deposit limits, time-outs, and self-exclusion.
Most common questions have step-by-step answers so you can get back to play fast. For bonus details and full promotion rules, see our review and promotions overview on the site.
What to expect for sensitive requests
We handle financial and verification matters with extra care. Typical timeframes:
- KYC / document checks: 24–72 hours once you submit everything needed
- Transaction support (deposits or withdrawals): initial response within 12–24 hours; resolution depends on the payment method
- Bonus disputes or wagering questions: we’ll respond within 24 hours and outline next steps We support a wide range of payment methods, including Bitcoin, Visa, MasterCard, American Express, Skrill, Neteller, PaySafeCard, ecoPayz, AstroPay Card, Flexepin, and UnionPay, and we’ll help track or explain any transaction tied to those options.
Knowledgeable agents who put you first
Our support team is trained on account, payments, and gameplay issues across our platform and software providers. When you contact us, expect a friendly agent who listens, asks the right questions, and gives clear next steps. If a problem needs specialist input, we’ll escalate it promptly and keep you informed so there’s momentum toward resolution.
Safe, private, and fair
We take account security and privacy seriously. Sensitive documents are handled securely, and we’ll never ask for unnecessary personal information. If you need help with responsible gambling tools or want to set limits, contact support and we’ll walk you through the options with care and balance.
Reach out — we’re here for you
If you want quick help, start with live chat. For paperwork or detailed cases, email support@7Spins.com. For immediate voice support, call 1-800-274-7345. Our team is on call 24/7 and ready to make things right so you can focus on enjoying the games. For more about our bonuses and promotions, check our full review on the site.